Shipping policy
SHIPPING POLICY
Last Updated: August 16, 2026
Thank you for shopping with us. We appreciate your support and work to ensure that every merchandise order is processed, packaged, and shipped as efficiently as possible.
Please review our Shipping Policy before placing your order.
1. ORDER PROCESSING
Standard merchandise orders are generally processed within 3–5 business days after payment has been successfully completed.
During new merchandise releases, limited-edition drops, holidays, promotions, or periods of high order volume, processing may take 5–10 business days.
Business days do not include weekends or recognized holidays.
Processing time is separate from shipping/transit time.
2. PRE-ORDERS
Products identified as pre-order items are not immediately available for shipment.
Estimated shipping dates for pre-orders will be provided on the applicable product page whenever possible.
If your order contains both in-stock and pre-order merchandise, the entire order may be held until the pre-order merchandise becomes available unless otherwise stated.
Pre-order production and delivery dates are estimates and may change due to manufacturing, production, or shipping delays.
3. SHIPPING RATES
Shipping charges are calculated and displayed at checkout based on factors such as:
- Delivery location
- Package size and weight
- Shipping method selected
- Carrier rates
Any available free-shipping promotions will be subject to the terms stated with the applicable promotion.
4. SHIPPING CONFIRMATION & TRACKING
Once your order has shipped, you will receive a shipping confirmation containing tracking information when tracking is available.
Please allow time for the shipping carrier’s system to update after receiving your tracking number.
5. ESTIMATED DELIVERY TIMES
Delivery times shown at checkout are estimates and begin after your order has been processed and transferred to the shipping carrier.
Carrier delays caused by weather, holidays, transportation disruptions, high shipping volume, or other circumstances outside our control may affect delivery.
We cannot guarantee an exact delivery date unless expressly stated otherwise.
6. INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
If you notice an error, contact us immediately. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
7. RETURNED PACKAGES
If an order is returned to us because of an incorrect address, incomplete address, failed delivery attempt, or refusal of delivery, we will contact you regarding available options.
Additional shipping charges may apply if you request that the package be shipped again.
8. LOST, STOLEN OR MISSING PACKAGES
Once tracking shows that a package has been delivered, please check the delivery location, surrounding property, household members, neighbors, front desk, mailroom, or other secure delivery areas before contacting us.
If your package cannot be located, please contact the shipping carrier and our customer support team as soon as possible.
We will make reasonable efforts to assist with locating the shipment or submitting an eligible carrier claim.
We are not responsible for theft or loss occurring after confirmed delivery except where otherwise required by applicable law.
9. DAMAGED PACKAGES
If merchandise arrives damaged, please contact us promptly and provide:
- Your order number
- Photographs of the merchandise
- Photographs of the shipping packaging
- A brief description of the damage
Approved damaged-item claims will be handled according to our Return & Refund Policy.
Please retain the merchandise and original packaging until your claim has been reviewed.
10. MULTIPLE SHIPMENTS
Orders containing multiple products may occasionally be shipped separately.
If this occurs, you may receive more than one tracking number and your merchandise may arrive on different dates.
11. INTERNATIONAL SHIPPING
International shipping may be available to select countries and regions.
International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Unless expressly stated at checkout, these charges are not included in the purchase price or shipping charge and are the responsibility of the customer.
Customs processing may also delay delivery.
12. LIMITED-EDITION & HIGH-VOLUME RELEASES
Limited-edition merchandise and major merchandise drops may experience longer processing times due to increased order volume.
Orders are generally fulfilled in the order they are received, subject to inventory verification, payment approval, and operational requirements.
Purchasing expedited shipping does not necessarily reduce merchandise processing time.
13. ORDER CANCELLATIONS
We begin processing orders as quickly as possible.
Once an order has entered fulfillment or has been shipped, we may be unable to cancel or modify it.
Please contact customer service immediately if you need assistance with an order.
14. CONTACT US
For questions regarding shipping, tracking, or delivery, please contact:
Store Name: [INSERT STORE NAME]
Customer Service Email: [INSERT EMAIL]
Please include your name and order number so we can assist you as quickly as possible.
By placing an order through our store, you acknowledge that you have reviewed and agreed to this Shipping Policy.