Legal notice

RETURN & REFUND POLICY

We appreciate your support and want you to be satisfied with your purchase. Please review our Return & Refund Policy carefully before completing your order.

RETURNS

We accept eligible returns within 14 days of delivery.

To qualify for a return, merchandise must be:

  • Unworn and unused
  • Unwashed
  • In its original condition
  • Free from stains, odors, pet hair, deodorant marks, or other signs of wear
  • Returned with all original tags and packaging, when applicable

Items that do not meet these requirements may be refused and returned to the customer.

Please contact us before sending any merchandise back. Returns sent without prior authorization may not be accepted.

FINAL SALE ITEMS

The following items are considered FINAL SALE and are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect:

  • Limited-edition merchandise
  • Exclusive merchandise drops
  • Clearance or heavily discounted merchandise
  • Personalized or custom-made items
  • Digital products
  • Gift cards
  • Items specifically marked “Final Sale”

Please review product descriptions and sizing information carefully before purchasing.

SIZING

Customers are responsible for selecting the correct size before completing their purchase.

Returns or exchanges requested because of an incorrect size selection are subject to product availability. Limited-edition or sold-out merchandise may not be available for exchange.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please include:

  • Your name
  • Order number
  • Description of the issue
  • Clear photographs showing the merchandise and any damage or incorrect item

Once reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.

RETURN SHIPPING

Unless the merchandise arrived damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.

Original shipping charges are non-refundable except when required by law or when the return results from an error on our part.

We strongly recommend using a trackable shipping service. We are not responsible for return packages that are lost or damaged while being shipped back to us.

Return Address:
[INSERT RETURN ADDRESS]

Please do not send merchandise to the return address without first receiving return authorization.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after the refund is processed for the credit to appear, depending on your bank or payment provider.

Shipping charges are not refundable unless the merchandise was damaged, defective, incorrect, or otherwise required by applicable law.

EXCHANGES

Exchanges are subject to merchandise availability.

Because certain merchandise may be released in limited quantities, we cannot guarantee that another size, color, or item will be available.

If the requested replacement is unavailable, we may offer a refund or store credit where appropriate.

ORDER CANCELLATIONS

We begin processing orders as quickly as possible. Once an order has entered fulfillment or has shipped, we may not be able to cancel or modify it.

Please contact us immediately if you need assistance with an order.

LOST OR STOLEN PACKAGES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If tracking indicates that an order was delivered but you cannot locate the package, please contact the shipping carrier and our customer support team so the matter can be reviewed.

We are not responsible for packages lost or stolen after confirmed delivery, except where otherwise required by applicable law.

CONTACT US

To request a return, exchange, or assistance with an order, contact:

Email: [INSERT CUSTOMER SERVICE EMAIL]

Please include your order number and the email address used to place the order.

POLICY RIGHTS

We reserve the right to refuse returns that do not comply with this policy and to update this Return & Refund Policy when necessary.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.